Our promise - Book with confidence: If you make a booking but then can’t travel due to Covid lockdown or travel restrictions we will waive any cancellation fees and you can move your deposit to another date within 12 months of restrictions being lifted.
We have implemented new and enhanced procedures and policies and undertaken Infection Control Training with the Department of Health to ensure that, being here will be as safe as it possibly can be, for both us and you. A lot of the procedures below were already in place, however, some have been enhanced since the Covid-19 pandemic, and more guests are asking about our policies.
We are lucky, and proudly promote, that our rural environment and intimate setting assists us greatly with social distancing. We have 5 separate guest cabins, each accommodating a maximum of 2 people, therefore, there is a maximum of 10 guests on the property at any one time, plus our family of 3 who live onsite. This gives us approximately 1250m² of space per person, if we are at full occupancy.
All our three cabins and two glamping tents are self contained and not serviced during your stay, unless you are staying for more than 7 nights, so once you have your key, no one else enters your accommodation until after you've departed (unless requested/required by you for assistance or a maintenance issue).
Staff and contractors are instructed to not present to work if unwell and will undergo temperature checks regularly. A bottle of hand sanitiser is in the office which the staff will use prior to and post interacting with guests, and guests are also welcome to use it if they have a need to come to the office. When in your cabin, there is soap for handwashing in both the bathroom and kitchen.
We employ a professional cleaner to clean our cabins post stay and between each guest. All surfaces are wiped with antibacterial products with extra attention to high touch surfaces such as table tops, door handles, light switches, remote controls, keys. Once a room is professionally cleaned post guest departure, it is then sprayed with antibacterial disinfectant mist and locked. It is not entered again until early morning on the day of the next guest arrival when it is checked and all surfaces are again wiped with antibacterial solution and again misted with disinfectant.
Our bed sheets, pillow cases and towels are professionally cleaned by a third party industrial laundry who operates to AS4146 standards, which includes thermal disinfection and bacterial testing. Doona covers are also replaced and washed between every guest using high temperature machine wash, air dry and high temperature steam iron press.
Prior to arrival and during your stay: We have introduced contactless stays and keysafe check in and check out, so you do not have to come to the office to receive or return your key. However, our insurance policy insists we must retain a copy of ALL guests' photo ID for the duration of their stay, and our Prescribed Accommodation license requires we keep an accurate guest register in case of emergency, so you will need to provide a copy of your photo ID (driver’s license, or other government issued identification that shows the full name, address and photograph of all people who will be staying at the property - one ID must match the name on the booking). Once we receive your identification, we will provide you with a pin code to open the property's security entrance gate and instructions on how to get your key from they keysafe and gain access to your accommodation. Please note: We have a “no ID, no key policy”. Your booking will be cancelled if you do not provide ID after multiple requests. There are also QR codes in each cabin/tent to check in for Covid safe contact tracing purposes.Check-in is after 2pm, if you let us know a rough ETA we can ensure the lights/heating/cooling are on, as appropriate to the weather and your expected arrival time.
We are onsite most of the time and available during waking hours (preferably via SMS), but also welcome you to come to the office if you require, however, we do ask that you respect our health too and do not come to the office if you are feeling unwell.
We reserve the right to request to temperature check any person on the property who appears to have flu like symptoms and will deny entry to anyone who presents with fever or similar symptoms. We will call for medical assistance or ambulance if we deem warranted. If you have any symptoms that require medical advice during your stay, the Foster Medical Centre can be contacted on 03 5682 2088. There are pharmacies in both Foster and Fish Creek.